Company Information:
Roltex NV
Industrielaan 27
9320 Erembodegem
Belgium
+32 53 66 28 28
info@roltex.com
VAT: BE0870 528 082

Privacy Policy
Roltex NV values your personal integrity. This privacy policy explains how we collect and use personal data. If you have any questions regarding privacy and data protection, please contact us at info@roltex.com.

When you contact us, for example to purchase a product or service from us, you accept our Privacy Policy and our processing of your personal data. You also agree that Roltex NV may use electronic communication channels to send you information.

To provide our services and products to you, we need to process your personal data as outlined below. We do this with the utmost respect for your privacy.

What Information Do We Collect? Collection and Use of Data
This privacy policy covers data collected both online and offline, including personal data we may collect through various channels such as websites, social media, phone or email contact, and at events/trade shows. We may combine personal data collected in one way (e.g. a website) with personal data collected in another way (e.g. trade fairs, client meetings).

Information You Provide to Us:
You may directly or indirectly provide us with information about yourself and your company in several ways, such as when you inquire about a product or service we sell, place an order on our website, sign up for newsletters, engage with us on social media, purchase, lease or obtain financing, or contact us via email, letter or phone. This information may include:
• Personal and contact information – name, date of birth, personal identification number, billing and delivery address, email address, mobile phone number, position within the company, etc.
• Payment information – invoice details, bank account numbers, etc.

Information We Collect About You:
When you interact with us, we may collect information about you (note that we may not necessarily collect all of the data listed below):
• Personal and contact information such as name, date of birth, personal ID number
• Billing and delivery address, email address, mobile phone number, and company position
• Product/service information – details about the products or services you have purchased or expressed interest in
• Financial information – any credit, debt or negative payment history
• Historical information – past purchases, payment and credit history
• Device information – e.g., IP address, language settings, browser settings, time zone, operating system, platform and screen resolution
• Geographic information – your location

The information you provide to us, the information we collect about you, and the information about the products/services and financial information is generally necessary to enter into a contractual relationship with us, while other information we collect is generally necessary for other purposes as described below.

What Do We Do with the Information?
Provide, execute and improve our services. All data is used to provide, execute and improve our services. Roltex NV processes personal data for the following purposes based on the legal grounds listed:

Purpose of Processing:
• To confirm your identity and verify your personal and contact information.
• To fulfill our obligations to our customers and suppliers, and to provide our customers and other stakeholders with information, products, and services.
• To ensure that content is presented effectively to you and your device.
• To perform risk analysis, prevent fraud and manage risk.
• To comply with applicable legislation, such as anti-money laundering laws and accounting regulations.

Legal Basis for Processing – "Why is the processing necessary"
To fulfill our contractual obligations to you, comply with applicable law, and for other legitimate interests.

Who May We Share the Information With?
To fulfill our obligations to our customers and other stakeholders, we may transfer to or share the information with third parties such as suppliers or subcontractors, authorized resellers and distributors, or service providers. We take all reasonable legal, technical, and organizational measures to ensure that the data is handled securely and with an adequate level of protection when transferred to or shared with such third parties.

Authorities:
We may provide necessary information to relevant authorities if we are legally obliged to do so or if you have consented to us doing so.

What We Will NOT Do with the Data:
Roltex NV will not sell the collected information to third parties.

Where Do We Process Your Personal Data?
Roltex NV processes data within the EU/EEA. We take all reasonable legal, technical, and organizational measures to ensure that data is handled securely and with an adequate level of protection.

How Long Do We Store the Data?
We store data as long as necessary to fulfill the purpose for which the data was collected, or to fulfill our obligations and as long as required by statutory retention periods, particularly regarding accounting requirements.

Your Rights to Access, Rectification, and Erasure:
• Right to access your data. You have the right to request a copy of the data Roltex NV holds about you and verify the information we have.
• Right to rectification. You have the right to correct incorrect or incomplete information about yourself.
• Right to erasure ("right to be forgotten"). You have the right to request deletion of your personal data if the data is no longer necessary for the purpose for which it was collected. However, there may be legal obligations preventing us from immediately deleting parts of the data. These obligations may derive from accounting and tax laws. In such cases, we block the data from being used for any purpose other than compliance with such legal obligations.

Cookies and Similar Technologies
Roltex NV uses cookies on its website to deliver a user-friendly online experience.

Contact Us
Roltex NV is registered under organization numbers 556742-4857 (Roltex NV AB) and 556071-8768 (Roltex Nordic AB) with its head office at Hejargatan 14, 63229 Eskilstuna. Contact us at info@roltex.com if you have questions regarding our data processing or this privacy policy.

Cookies & Similar Technologies
We use cookies, web beacons and similar technologies (collectively referred to as "cookies") to improve your experience with us.

What Are Cookies?
Cookies are small text files consisting of letters and numbers. These are sent from Roltex NV's web server and stored on your device. We use various types of cookies:
• Session cookies – temporary cookies that expire when you close your browser or app.
• Persistent cookies – remain on your computer until you delete them or they expire.
• First-party cookies – set by the website you are visiting.
• Third-party cookies – set by a third-party site.
• Web beacons – small transparent graphic images that may be included in emails.
Similar technologies store information in your browser or on your device in a similar way to cookies and web beacons.

Why Do We Use Cookies?
The cookies we use generally improve the services we offer you. Some of our services require cookies to function, while others exist to make our services more convenient for you.

How Can You Control the Use of Cookies?
Your browser or device typically allows you to change the settings for the use and scope of cookies. Go to your browser or device settings to learn how to adjust your cookie settings. For example, you can choose to block all cookies, only accept first-party cookies, or delete cookies when you close your browser.
Note that some services may not function properly if you block or delete cookies.

Links
The website roltex.com contains links to other websites. This cookie policy does not apply to those websites; you should review their privacy policies before providing your personal data.

Contact Us
Roltex NV is registered under organization numbers 556742-4857 (Roltex NV AB) and 556071-8768 (Roltex Nordic AB) and is headquartered at Hejargatan 14, 63229 Eskilstuna.
Contact us at info@roltex.com if you have questions about our processing of personal data or this privacy policy.